CH
Charl H

1 reviews | Active since Feb 2021

08 Dec 2023, 15:12

Bad service for overpriced vehicles.

At Weelee you will receive lie after lie. They promise an 80-point check and repairs on the cars they sell. they tell you that they will give you the best trade in for your vehicle. In the end they will offer you half the price that We Buy Cars offer you, and they will sell you a car that is R20 000 over retail value. When you try to contact them, they WILL ignore you, and although they sell you a warranty with the car, they will not give you the details of the company supplying you with the warranty and therefore prohibit you from claiming repairs from this warranty. I bought the car there two days ago and was promised that the car was in good running condition. after driving away, I realized that the keys they gave me had no batteries in and I could not enable the alarm. I have sent two messages to try and find an acceptable manner in which we could solve the problems, but no one is responding to my calls or WhatsApp's. According to supa quick the car has major damage to its chassis that needs to be repaired, including worn brake pads, ball joints, shocks, play on the steering column, and many more. Now I ask did they actually do a roadworthy on the car, or did they pay someone to issue the roadworthy certificate without looking at the car? I will never trust this dealer again.

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Replies (2)
Weelee
Weelee's reply08 Dec 2023, 15:44
Official
Hi Charl, 

We're so sorry you had a less than satisfactory experience with our team. We've escalated the matter internally and we'll be in touch with you shortly to make sure your concerns are heard. 

We appreciate you bringing this to our attention. 
The Weelee Team
CH
Charl H's update27 Feb 2024, 14:45
Reviewer Update
Hi, this problem is still not resolved. I still have not received my registration documentation, no license for the vehicle, and also no new number plates also note that the inspection on the car showed that there was no way you could have gotten a legal road worthy certificate for it. And you are ignoring me again. I have lodged a complaint with MIOSA. I do understand that you have tried, but it seems the car is not fixable, and that you are de*****ing me with the moneys added to the invoice for finance to be paid to trade in shortfall. I do think that I really was patient up until now. If you can't fix it and pay me what you owe, then take the car back and settle the bank. I now have a still broken car standing at the mechanic, two loans with interest to pay off and no help or contact from you. Ignoring the problem won't make it go away.