EB
Eghard B
1 reviews | Active since Nov 2020
07 May 2021, 16:11
Bad service at dealership
Okay, so my review aren't probably aimed at Weelee per say, but the dealer I dealt with: Obviously got a great deal, but the dealer came down almost R8 000, because he claims that he had to pay a fee to Weelee and he didn't take it into consideration. Nothing on the vehicle could be faulted. I was told by a Weelee agent that dealerships pay a monthly fee, and he is unaware of any other fees. Now, where does the odus lie? Should I just let it go? It was said that the amount might come down based on inspection, yet the reasoning for the reduction was not?
Helpful (0)
Replies (6)0
Replies (6)
Weelee's replyOfficial
09 May 2021, 07:57Hey Eghard, We are pleased to hear that you had a good experience with Weelee. We are also really appreciative of you bringing your dealer experience to our attention. We take our customers feedback very seriously and will address this with our dealer right away and get back to you.
Regards, the Weelee team
Regards, the Weelee team
Weelee's reply09 May 2021, 07:57
Official
Hey Eghard, We are pleased to hear that you had a good experience with Weelee. We are also really appreciative of you bringing your dealer experience to our attention. We take our customers feedback very seriously and will address this with our dealer right away and get back to you.
Regards, the Weelee team
Regards, the Weelee team
EB
Eghard B's updateReviewer Update
09 May 2021, 08:16Thank you. I can expect a response again?
Also, who is liable for the outstanding amount,since the reasoning is not according to your underwriting? If you can enlighten me and bring it up with the dealer.
Also, who is liable for the outstanding amount,since the reasoning is not according to your underwriting? If you can enlighten me and bring it up with the dealer.
EB
Eghard B's update09 May 2021, 08:16
Reviewer Update
Thank you. I can expect a response again?
Also, who is liable for the outstanding amount,since the reasoning is not according to your underwriting? If you can enlighten me and bring it up with the dealer.
Also, who is liable for the outstanding amount,since the reasoning is not according to your underwriting? If you can enlighten me and bring it up with the dealer.
Weelee's replyOfficial
09 May 2021, 08:23Hi Eghard,
Our team will investigate and get back to you soonest with more information.
Kind regards,
Weelee
Our team will investigate and get back to you soonest with more information.
Kind regards,
Weelee
Weelee's reply09 May 2021, 08:23
Official
Hi Eghard,
Our team will investigate and get back to you soonest with more information.
Kind regards,
Weelee
Our team will investigate and get back to you soonest with more information.
Kind regards,
Weelee
EB
Eghard B's updateReviewer Update
11 May 2021, 06:27Good day,
Any feedback??
Any feedback??
EB
Eghard B's update11 May 2021, 06:27
Reviewer Update
Good day,
Any feedback??
Any feedback??
EB
Eghard B's updateReviewer Update
15 May 2021, 09:01I am still waiting a response. Last interaction was that you are awaiting the inspection letter...3 days later nothing.
EB
Eghard B's update15 May 2021, 09:01
Reviewer Update
I am still waiting a response. Last interaction was that you are awaiting the inspection letter...3 days later nothing.
Weelee's replyOfficial
15 May 2021, 12:25Hi Eghard,
We appreciate you taking our various calls to discuss your concerns. We also appreciate you taking the time out to chat to our dealer. We take your comments seriously and on board. The feedback will assist us in growing our business and ensure we deliver the best possible experience to our future customers - so thank you for keeping in touch and contributing. All the best, The Weelee team
We appreciate you taking our various calls to discuss your concerns. We also appreciate you taking the time out to chat to our dealer. We take your comments seriously and on board. The feedback will assist us in growing our business and ensure we deliver the best possible experience to our future customers - so thank you for keeping in touch and contributing. All the best, The Weelee team
Weelee's reply15 May 2021, 12:25
Official
Hi Eghard,
We appreciate you taking our various calls to discuss your concerns. We also appreciate you taking the time out to chat to our dealer. We take your comments seriously and on board. The feedback will assist us in growing our business and ensure we deliver the best possible experience to our future customers - so thank you for keeping in touch and contributing. All the best, The Weelee team
We appreciate you taking our various calls to discuss your concerns. We also appreciate you taking the time out to chat to our dealer. We take your comments seriously and on board. The feedback will assist us in growing our business and ensure we deliver the best possible experience to our future customers - so thank you for keeping in touch and contributing. All the best, The Weelee team