BAD SERVICE

On 2024-04-03 I have purchased the B-Class Mercedes Benz, the consultant who was assisting was a guy by the name of Sinclair, payment was done and I was requested to come and collect the vehicle the following day on 2024/04/04 since they had to take the car for road worthy, on the 04/04/2024 I called just to find out if the car is ready for collection and only to find out that it wasn't, I have received stories from the consultant (Sinclair) from the day of purchase until I decided that I want my refund, I have sent all the necessary docs and signed everything from their side, I am currently waiting for my refund, Weelee's service isn't what they are advertising and portraying on all their advertising platform, I was expecting a professional service as they portray, but I didn't receive one, and I was also alerted by one of Weelee's worker that the service is nonsense but I gave them a benefit of a doubt, thinking that maybe they will do things professionally whereas I was lying and convincing myself.