1 reviews | Active since Dec 2019
Bad Dishonest Service from Cars.co.za and its proxies
I have been trying to sell my vehicle for the past 3 weeks. A like new 2023 Next Gen Ford Ranger. Naturally like any would be c****ller, I entered by vehicle details on Cars.co.za website, requested for an inspection in order to confirm vehicle valuation. Cars.co.za then referred me to another company, Weelee whom they indicated does all physically evaluations for them in my area (Durban). A Weelee consultant then inspected my vehicle in about a day or two afterwards (around 2 weeks ago) and as he left told me I would have their valuation in 30mins. He however, before leaving asked me to pass on any OTPs from other businesses if anyone provided a valuation above theirs.
I had responded that I would not be doing such and explained to him why I thought this was ********* and clarified my expectation to him that as an independent expert in the field, he had to provide an independent valuation. 3 days passed, no valuation, on day 5 I followed up with a number of phonecalls (and countless whatsapps to their business whatsapp line) which were cut with "in a meeting" automated texts reponses for me to call later. I tried to escalate the same matter again through a senior manager at Weelee who promised to resolve the issue but has since also dissappeared. All the while my initial car sale request on Cars.co.za had promised a speedy valuation process that would not take more than 48 hours.
Based on my experience, the two brands Cars.co.za and Weelee are very unprofessional and lack the transparency that is required to retain me as a client to their service
We sincerely apologise for the frustration and disappointment you've experienced. This is certainly not the level of service we strive to provide. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right.
Please note we have escalated this matter internally and ensure it is resolved as soon as possible. Your feedback is valuable to us, and we’re committed to improving our processes.
Regards,
The Weelee Team
We sincerely apologise for the frustration and disappointment you've experienced. This is certainly not the level of service we strive to provide. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right.
Please note we have escalated this matter internally and ensure it is resolved as soon as possible. Your feedback is valuable to us, and we’re committed to improving our processes.
Regards,
The Weelee Team
