Bad client service

Recently I came in to the Weelee dealership in centurion to make a purchase on one of the vehicles I saw and liked there. I was assisted by Sinclair. Everything seemed to be going well, I had acquired pre approval and we had agreed on a reasonable amount for the car. Sinclair had assured me that it was a done deal as long as the transaction went through on my end (as it was being financed) and assured me that I could expect a hand over in a day or two. When the two days passed and it turned in to three, I became worried as I had tried to enquire with him throughout but with no response and I called into the dealership and was told I would get a call back which never came. On the fourth day (today) I again had to chase after Sinclair in an effort to get a real update on the vehicle as I am pressed for time due to my plans for the vehicle. At 1pm I was told I should expect a call. By 3pm still no call. I then get a message from Sinclair informing me that the car has been sold to someone else. It was difficult for me to hear as I’ve made this leap of faith, left traditional dealerships and chose to go with a company that was relatively new to me. I had the utmost faith in Weelee as Sinclair had sold it very well to me however the result was disappointing. The lack of response and communication felt disrespectful to me - it sends a clear message that my time is not important. My plans mean nothing. My money is not needed by Weelee. To say I am dissatisfied is an understatement. I think it is fair to say no matter how big or small a purchase is in this economy, a car of any amount is no joke. Getting pre approval and final approval for a vehicle is not easy. Putting an application through takes time and effort. It is all a delicate process that requires the utmost dili