PP
Patrick P

1 reviews | Active since May 2022

24 Sept 2025, 13:13

Bad, Bad and very bad bad customer service☹️☹️☹️☹️☹️

Very poor service delivery from Weelee. I purchased a vehicle in March 2025 from Weelee. Few minutes after collecting the vehicle, it started to illuminate a red engine light. I returned the vehicle back to Weelee and it remained with them for two weeks whilst they tried to diagnose the vehicle. After two weeks Weelee called me and advised me to come get the vehicle. The car was still not being fixed when I received it. After collecting the vehicle I drove it straight to Nissan for independent inspection. Nissan found out that the problem with the vehicle was a damaged exhaust pipe and oxygen sensor which needed to be replaced. I took the car back to Weelee together with the Nissan report and that was in March 2025. Now it's September 2025 and six months have passed and the vehicle is still not fixed. This shows and proves that Weelee doesn't care about their customers. They don't even call to update you about the state of the vehicle. It's me who has to call them every time, and when I call, they inform me that the vehicle will be ready in a week. 26 weeks (6months) have now passed without the vehicle which I'm paying the bank installment for every month. Communication and customer service are just so poor. Very disappointed with them☹️☹️☹️☹️☹️😭

0
Replies (1)
Weelee
Weelee's reply25 Sept 2025, 13:04
Official
Hi Patrick,

We appreciate your honest feedback and are truly sorry for the frustration and inconvenience you’ve experienced with your vehicle purchase. Thank you for bringing this to our attention. 

Please note that our team is currently dealing with your case, and we are committed to ensuring it is resolved fairly. We acknowledge the concerns you’ve raised, and we are addressing this internally to prevent similar situations in future. We know there is always room to improve, and your feedback helps us do better. 

Regards,
The Weelee Team