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Xolile N

1 reviews | Active since Nov 2023

20 Nov 2023, 13:25

After Sales complaint.

I bought a Chevrolet Utility bakkie on 17 October 2023 and my sales agent was Jason Mccauley. I noticed two main things, the missing right hand side mirror and the broken car key. He promised that these will be fixed by the time I fetch the bakkie on 4 November 2023. To my dismay these weren’t fixed! Jason gave me an assurance that they will be fixed and I shouldn’t worry. We are here today and still nothing has been done besides exchanging emails with himself, Jonathan Jenkings and their supervisor, Nic. They don’t bother to call you back and all that they do is to give you empty assurances. I strongly advise that you don’t take your vehicle from these guys up until your issues are fixed. Otherwise you will live to regret it like me 😭

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Replies (1)
Weelee
Weelee's reply20 Nov 2023, 14:56
Official
Hi Xolile, 

Thanks for taking the time to review our service. We value your honest feedback and you taking the time to bring this to our attention. We never want clients to have regrets about their experience with our team. 
We have escalated the matter internally and someone on our team will be in touch with you shortly. 

Have a Weelee Good Day!