JS
Jai S
1 reviews | Active since Mar 2012
04 Feb 2025, 21:15
After 4 months of purchasing the vehicle still waiting for the spare key
I have purchased a vehicle from them and they did not give me the spare key when I collected the vehicle and when I requested as I was out side he mentioned that he will get it made as he doesn't have the spare key. He sent the guys who can do it but hasn't been successful and he comes tries to code it and then goes and it's been more then 4 months. Everytime I want to reach out to the sales consultant he never replies to my WhatsApp.
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Replies (2)
Weelee's replyOfficial
05 Feb 2025, 12:40Hi Jai,
We sincerely apologise for the inconvenience you’ve experienced regarding your vehicle and our la. This is certainly not the level of service we aim to provide. We understand your frustration and can assure you that we are taking your concerns seriously.
We have escalated this matter to the relevant team to ensure it is resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
We sincerely apologise for the inconvenience you’ve experienced regarding your vehicle and our la. This is certainly not the level of service we aim to provide. We understand your frustration and can assure you that we are taking your concerns seriously.
We have escalated this matter to the relevant team to ensure it is resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
Weelee's reply05 Feb 2025, 12:40
Official
Hi Jai,
We sincerely apologise for the inconvenience you’ve experienced regarding your vehicle and our la. This is certainly not the level of service we aim to provide. We understand your frustration and can assure you that we are taking your concerns seriously.
We have escalated this matter to the relevant team to ensure it is resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
We sincerely apologise for the inconvenience you’ve experienced regarding your vehicle and our la. This is certainly not the level of service we aim to provide. We understand your frustration and can assure you that we are taking your concerns seriously.
We have escalated this matter to the relevant team to ensure it is resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
JS
Jai S's updateReviewer Update
26 Mar 2025, 15:04Goodday,
I am not sure, if writing here really helps as but for your information my problem still remains unresolved and no one contacted me. One person send me a WhatsApp message that one person will be on contact to do the keys but this is the same person has been working on it since I have bought the car and hasn't been ableto address it. I am really sad that Weelee's after sales service is non-existent. Well not buying a car from you guys anymore. It's really frustrating to see it doesn't bother anyone at Weelee and they just don't care.
I am not sure, if writing here really helps as but for your information my problem still remains unresolved and no one contacted me. One person send me a WhatsApp message that one person will be on contact to do the keys but this is the same person has been working on it since I have bought the car and hasn't been ableto address it. I am really sad that Weelee's after sales service is non-existent. Well not buying a car from you guys anymore. It's really frustrating to see it doesn't bother anyone at Weelee and they just don't care.
JS
Jai S's update26 Mar 2025, 15:04
Reviewer Update
Goodday,
I am not sure, if writing here really helps as but for your information my problem still remains unresolved and no one contacted me. One person send me a WhatsApp message that one person will be on contact to do the keys but this is the same person has been working on it since I have bought the car and hasn't been ableto address it. I am really sad that Weelee's after sales service is non-existent. Well not buying a car from you guys anymore. It's really frustrating to see it doesn't bother anyone at Weelee and they just don't care.
I am not sure, if writing here really helps as but for your information my problem still remains unresolved and no one contacted me. One person send me a WhatsApp message that one person will be on contact to do the keys but this is the same person has been working on it since I have bought the car and hasn't been ableto address it. I am really sad that Weelee's after sales service is non-existent. Well not buying a car from you guys anymore. It's really frustrating to see it doesn't bother anyone at Weelee and they just don't care.