Good product poor service

I had a frustrating experience with Wedgewood. I ordered their Diwali parcels well in advance to ensure we received it for an event only for it to be delivered late. I complained about this and received an apologie and a promise of a gift parcel. However, again i was dissappointed. I would not usually complain but i dont like being **** to and even after querying this again, the person (Kelly Gilson) didnt seem to know what i was talking about. I think the product is good as people we gave it to are happy with it but service was a problem. Unfortunately, we ended up choosing and recommending another provider for year end gifts orders.