CC
CHERYL C
1 reviews | Active since Feb 2009
06 Jul 2015, 14:53
WARNING TO ALL BRIDES
WARNING TO ALL BRIDES. IF YOU ARE GOING TO USE THIS COMPANY I WOULD SUGGEST YOU DO YOUR HOMEWORK FIRST. I HAVE BEEN FIGHTING WITH THIS COMPANY SINCE APRIL FOR A DEPOSIT FOR MY CLIENT WHO HIRED VASES FROM THEM. I HAVE SENT 10 PLUS EMAILS AND HAVE PHONED SO MANY TIMES. THEY ARE RUDE AND NEVER GET BACK TO YOU. I PHONED THE OWNER LOUIS WHO NEVER GOT BACK TO ME. THEY ARE SO UNORGANISED AND KEEP ON SAYING IT IS BECAUSE THEY HAVE HUNDREDS OF WEDDINGS.....I WOULD NEVER USE THIS COMPANY EVER AGAIN AND I WILL NEVER RECOMMEND THEM TO ANY OF MY BRIDES OR CLIENTS. DISGUSTING SERVICE.
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The Wedding Warehouse's replyOfficial
07 Jul 2015, 08:55Hello zimbede,
Good day Cheryl. Thank you for bringing your situation to our attention. There would only be 2 reasons why a deposit hasn't been refunded: 1. If you returned stock late, dirty, damaged or not packaged back in the original packaging as stipulated in our terms and conditions. 2. If you didn't provide us with banking details to refund your deposit back as we are a cash free establishment. Would you be so kind as to forward your request to *** so we can do a proper follow up. Must bring under your attention that Louis has been on sick leave for an extended period of time so the possibility of talking to him would have been very slim as his private number is not listed for clients. We do value you and all our clients to the utmost extent and want to rectify should need be with your situation. Hope to hear from you soon. The Wedding Warehouse team.
Good day Cheryl. Thank you for bringing your situation to our attention. There would only be 2 reasons why a deposit hasn't been refunded: 1. If you returned stock late, dirty, damaged or not packaged back in the original packaging as stipulated in our terms and conditions. 2. If you didn't provide us with banking details to refund your deposit back as we are a cash free establishment. Would you be so kind as to forward your request to *** so we can do a proper follow up. Must bring under your attention that Louis has been on sick leave for an extended period of time so the possibility of talking to him would have been very slim as his private number is not listed for clients. We do value you and all our clients to the utmost extent and want to rectify should need be with your situation. Hope to hear from you soon. The Wedding Warehouse team.
The Wedding Warehouse's reply07 Jul 2015, 08:55
Official
Hello zimbede,
Good day Cheryl. Thank you for bringing your situation to our attention. There would only be 2 reasons why a deposit hasn't been refunded: 1. If you returned stock late, dirty, damaged or not packaged back in the original packaging as stipulated in our terms and conditions. 2. If you didn't provide us with banking details to refund your deposit back as we are a cash free establishment. Would you be so kind as to forward your request to *** so we can do a proper follow up. Must bring under your attention that Louis has been on sick leave for an extended period of time so the possibility of talking to him would have been very slim as his private number is not listed for clients. We do value you and all our clients to the utmost extent and want to rectify should need be with your situation. Hope to hear from you soon. The Wedding Warehouse team.
Good day Cheryl. Thank you for bringing your situation to our attention. There would only be 2 reasons why a deposit hasn't been refunded: 1. If you returned stock late, dirty, damaged or not packaged back in the original packaging as stipulated in our terms and conditions. 2. If you didn't provide us with banking details to refund your deposit back as we are a cash free establishment. Would you be so kind as to forward your request to *** so we can do a proper follow up. Must bring under your attention that Louis has been on sick leave for an extended period of time so the possibility of talking to him would have been very slim as his private number is not listed for clients. We do value you and all our clients to the utmost extent and want to rectify should need be with your situation. Hope to hear from you soon. The Wedding Warehouse team.