Refund for services not rendered

On 24 March 2016, we approached your the Wedding Warehouse, to rent certain equipment for use at our wedding on 26 March 2016. <br> <br> Mr Nel advised us that in addition to the items we had selected for rental, the Wedding Warehouse provides an addition service whereby the Wedding Warehouse sets up the equipment on the day, and would then take the equipment down when the function was finished. He advised that this would be at additional cost of R 2 550.00. We agreed to the additional set up and breakdown cost, and it was agreed that the Wedding Warehouse would be responsible for setting up the equipment for the function and taking down the equipment when the function was finished.<br> <br> On the day of the function, the Wedding Warehouse employees arrived three hours late to set up the equipment. They were later heard arguing amongst themselves by my family and surrounding invitees to the function, that they did not want to stay for the function as they had plans for the long weekend. After setting up the equipment, they summarily packed up the containers for the equipment and left. They did not stay for function as had been agreed with Mr Nel. We had to take down the equipment ourselves.