1 reviews | Active since Sept 2012
PATHETIC Service
So even though ive been married for only a day, i would really like to take a few seconds to express how terribly disgusted I am by the service i received. We paid our full account days (even weeks) before for wedding decor so this is the last place where we expected such a disaster.The arrangement with suzie (\wedding coordinator"or rather glorified cashier maybe) was that our decor would be delivered at 14:00 on the day before the wedding. At 16:00 we started to get worried as it was only 80km that they had to travel and Suzie assured us that they are minutes away. Minutes turned into hours and 19:00 we were still waiting. Suzie decided to avoid our calls and switched her cellphone off..what a ***ard! Louis (the manager) could not offer an explanation (a valid one) so he was just as useless. At last the driver showed up and after he was sarcastic about the location being too far he started to unpack. It was here that the real nightmare started. Wrong underplates"
Thank you for bringing this under our attention - we kindly respond with the following explanation: Your order dispatched at 13:00. On the way to your venue our driver and his assistant faced a problem with a flat tyre. We received a phone call from your Mother Anita and Louis Explained to her over the phone what was going on. The drivers had to offload everything from the vehicle seemingly that you ordered crystal ware from our offices to avoid damages. At a stage Louis spoken to your father upon which we made a joke about these sort of things happening. We then received a phone call from Anita that that there was 1 crystal centre piece damaged and that there is a problem with the table linen and chair covers, upon we immediately reacted and the team left to come and recollect stock from the warehouse and under our instruction and also confirmed with yourselves over the phone will join you in completing the event to your satisfaction. Upon investigation we realized that three wrong bags of linen was taken from the linen storeroom and that's what caused the headache. You are important to us and we believe that your event was a huge success. We apologise for any inconvenience caused
Thank you for bringing this under our attention - we kindly respond with the following explanation: Your order dispatched at 13:00. On the way to your venue our driver and his assistant faced a problem with a flat tyre. We received a phone call from your Mother Anita and Louis Explained to her over the phone what was going on. The drivers had to offload everything from the vehicle seemingly that you ordered crystal ware from our offices to avoid damages. At a stage Louis spoken to your father upon which we made a joke about these sort of things happening. We then received a phone call from Anita that that there was 1 crystal centre piece damaged and that there is a problem with the table linen and chair covers, upon we immediately reacted and the team left to come and recollect stock from the warehouse and under our instruction and also confirmed with yourselves over the phone will join you in completing the event to your satisfaction. Upon investigation we realized that three wrong bags of linen was taken from the linen storeroom and that's what caused the headache. You are important to us and we believe that your event was a huge success. We apologise for any inconvenience caused