WC
Wanda C
1 reviews | Active since Mar 2015
27 Mar 2015, 10:02
No reply after email & 3 calls, now too late
I called the number on the website and spoke to a man who told me to send the specifications of the engraved knife to [Email Removed] I did this and didnt receive a reply, so I called 3 times and was assured that Renette would call me back. Needless to say she never did. When my husband went to \collect"the knife (in the hopes that it would be there)"
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The Wedding Warehouse's replyOfficial
01 Apr 2015, 14:38Hello wanda84,
Thank you for bringing this to our attention - after investigation it was brought to our attention that you requested stock from our offices, but that no deposit was paid on your order. Seemingly that you wanted customised engraving done on a item - we cant proceed without any deposit paid. Furthermore no wording were provided via email or any messages regarding what you want engraved on the item specifically. It was also confirmed with the front desk staff that the stock was kept for you aside (not being being part of company policy - items first need to be paid for in full before we can remove from the stock list) and that no wording was supp****. All our clients are very important to us and if we can assist you in any way to resolve this matter please notify what you need from us to do so. Kindly note in future that no company will assist without payment made - especially where customisation is required. We apologise for any inconvenience caused in this situation. Regards
Thank you for bringing this to our attention - after investigation it was brought to our attention that you requested stock from our offices, but that no deposit was paid on your order. Seemingly that you wanted customised engraving done on a item - we cant proceed without any deposit paid. Furthermore no wording were provided via email or any messages regarding what you want engraved on the item specifically. It was also confirmed with the front desk staff that the stock was kept for you aside (not being being part of company policy - items first need to be paid for in full before we can remove from the stock list) and that no wording was supp****. All our clients are very important to us and if we can assist you in any way to resolve this matter please notify what you need from us to do so. Kindly note in future that no company will assist without payment made - especially where customisation is required. We apologise for any inconvenience caused in this situation. Regards
The Wedding Warehouse's reply01 Apr 2015, 14:38
Official
Hello wanda84,
Thank you for bringing this to our attention - after investigation it was brought to our attention that you requested stock from our offices, but that no deposit was paid on your order. Seemingly that you wanted customised engraving done on a item - we cant proceed without any deposit paid. Furthermore no wording were provided via email or any messages regarding what you want engraved on the item specifically. It was also confirmed with the front desk staff that the stock was kept for you aside (not being being part of company policy - items first need to be paid for in full before we can remove from the stock list) and that no wording was supp****. All our clients are very important to us and if we can assist you in any way to resolve this matter please notify what you need from us to do so. Kindly note in future that no company will assist without payment made - especially where customisation is required. We apologise for any inconvenience caused in this situation. Regards
Thank you for bringing this to our attention - after investigation it was brought to our attention that you requested stock from our offices, but that no deposit was paid on your order. Seemingly that you wanted customised engraving done on a item - we cant proceed without any deposit paid. Furthermore no wording were provided via email or any messages regarding what you want engraved on the item specifically. It was also confirmed with the front desk staff that the stock was kept for you aside (not being being part of company policy - items first need to be paid for in full before we can remove from the stock list) and that no wording was supp****. All our clients are very important to us and if we can assist you in any way to resolve this matter please notify what you need from us to do so. Kindly note in future that no company will assist without payment made - especially where customisation is required. We apologise for any inconvenience caused in this situation. Regards