No refund

The Wedding Warehouse in Pretoria has a strict policy that their goods be returned in a clean condition, however when we received their table cloths, they were already soiled with oily marks. We had to some how hide them upon use. We made sure we washed them ourselves and returned them in an excellent condition. We requested our refundable deposit in November 2018 and up to today (17 January 2019) we have not received feedback. I emailed them on both email addresses on two occasions and even called. The man said we would be refunded and still nothing. Their service is not up to standard. Very disappointing.