Disappointed and Violating consumers rights

<p>My husband and I both use our Wechat wallets. When we wanted to use the money in our wallet we were informed that our wallet was blocked and we needed to phone a specific number which we did. First attempt I was informed that the accounts department would get back to me. Two weeks later still no feedback which resulted in me contacting the centre againg. The person informed me that I just need to email ********** with my problem and within 24 hours the account will be unblocked and available for use. After sending the email I received a response that the account is blocked for contraveining the terms of the wallet and that the wallet will remain closed. Could you please be so kind as to tell me what I did wrong and if you want to keep my account blocked just give me my R1200. I'm utterly disgusted in the manner wechat has been dealing with my problem and it does violate my consumer rights. Yes you have your terms and conditions but remember a consumer also has RIGHTS!</p>