TERRIBLE SERVICE FROM WEBTICKETS

<p>On 22 February 2017 I attended to purchase tickets on the Webtickets website via EFT for the movie Premiere of Jagveld at Warwick Gardens in the amount of R200. The said transaction was successful and I received an sms immediately that the aforesaid amount was deducted. The next day I checked my basket and no tickets were issued. I then sent an e-mail to their customer care enclosing my proof of payment without a reply. I started calling the customer care and was informed that I don't need to worry my tickets will be available by 17h00 that afternoon as the event starts at 19h00. To date, I have sent 12 e-mails and made several calls requesting a refund. I received a reply on Saturday, 25 February 2017 to the effect that “my query was sent to their developer and that I would have a reply by the following Monday, 27 February 2017”. As a result of the above unsatisfactory and unprofessional service of the customer care centre at Webtickets I was unable to attend the movie premier and have to date not received my refund. In addition to the aforesaid, I have to not, in 6 (SIX) days since my purchase, received a response from Webtickets. This is not acceptable! I demand assistance in respect of the above query as a matter of utmost urgency. </p>