SW
Susan W
1 reviews | Active since Apr 2023
20 Apr 2023, 12:29
Show cancelled without notification
In January of this year we purchased tickets for the Buddy Holly Show at Monte Casino for 22 Apr. Today, when I logged into the Webtickets website to print our tickets, it says "Cancelled". This is two days before we were to travel from Bloemfontein to Johannesburg for the show!
Why were no notifications sent out to the people who purchased tickets for this date? You have our email addresses on record - when I changed my tickets to a later date, I immediately received an email with my new tickets - so why not send out emails when a show is cancelled?
We would have arrived at Monte Casino on Saturday only to find out there is no show. This messed up our plans completely and I'm really not very happy about this.
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Webtickets's replyOfficial
24 Apr 2023, 11:33Good day Susan,
We trust you are well.
We do apologize for the inconvenience caused, Kindly provide us with your cellphone number or email address and we will be in contact with you for further assistance.
We trust you are well.
We do apologize for the inconvenience caused, Kindly provide us with your cellphone number or email address and we will be in contact with you for further assistance.
Best regards,
Webtickets's reply24 Apr 2023, 11:33
Official
Good day Susan,
We trust you are well.
We do apologize for the inconvenience caused, Kindly provide us with your cellphone number or email address and we will be in contact with you for further assistance.
We trust you are well.
We do apologize for the inconvenience caused, Kindly provide us with your cellphone number or email address and we will be in contact with you for further assistance.
Best regards,