Request for Seat Change

Hi Webtickets, I would like to change my seat since your map incorrectly shows Section Y next to Section S, which is not how Loftus Stadium is officially mapped out. It was supposed to be Section T. but that section is now sold out. I would therefore like to be moved to Section YY at Gate 4.

You cannot simply shift responsibility to the organiser - under the Consumer Protection Act, the supplier (Webtickets) is responsible for ensuring that the product sold (my ticket with accurate seating information) is correctly represented. Since the map displayed on your platform was incorrect, this amounts to misrepresentation, and under the CPA I am entitled to either a refund or a replacement seat.

Your terms and conditions cannot override the Consumer Protection Act. Any clause that attempts to limit or exclude consumers' rights under the CPA is invalid and unenforceable.