Outstanding customer care

When I tried to buy my tickets for the Franschhoek Literary Festival 2023, I got stuck in the payment phase. After several frustrating attempts at paying, I gave up and sent an email to the Webtickets customer service. We all know what customer services can be like. Lousy phone connection, rattling down of stock phrases at unintelligible speed, impatient employees…the nightmare. Webtickets was the opposite. I got a quick reply, the connection was very clear and my service employee Ray was competent, understanding and supportive. She contacted me both via email and phone and I could reach her back immediately through both ways. When we seemed to have found the solution, she offered to call me back later to make sure it had worked out. This was the most agreeable encounter with a customer service department I have ever had. They are the last real human contacts that we have left in the automated online market. The quality of their service or lack thereof shows how much a business really cares about its customers. Webtickets obviously does.