I've made a mistake and purchased a ticket to a show I could not attend

I've made a mistake and purchased a ticket to a show I could not attend. First I've messaged your WhatsApp number. Sabri very quickly redirected me to your refund e-mail address. She was the one to continue the conversation with me there. She's very quickly and professionally told me how to resolve the situation. It's taken me collectively maybe 15 minutes to rectify the situation. Before talking to her I was extremely stressed and worried. Her professionalism, calmness, and effectiveness made the whole experience extremely easy and pleasant, I might say. She's an excellent support agent and I am so grateful to have encountered her.