I battled for 3 days to complete a booking - tried numerous times

Item: Webtickets
Rating: 4
Author: ANTON A

I battled for 3 days to complete a booking - tried numerous times. Battled at the payment stage. Thereafter searched for hours on awebtickets website to find a number to speak to an agent… Could not find… FRUSTRATION!!! Finally after spending 4 hours with the stupid response BOT, the Whatsap number finally gave me an option to chat to a HUMAN. Then I was ably assisted by Kaylin to overcome the problem. PLEASE make your HELP FUNCTION more user friendly. I am 75 and was extremely frustrated.

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Replies (1)

Webtickets's replyOfficial

25 Sept 2025, 16:44

Dear Anton

Thank you for taking the time to share your experience with us.

We sincerely apologize for the frustration and inconvenience you faced during the booking process. We understand how difficult and discouraging it must have been to battle for days, especially at the payment stage, and not being able to easily find help when you needed it most.

We're very glad to hear that Kaylin was able to assist you and resolve the issue.

Thank you once again for your patience and for highlighting where we can do better.

We are committed to improving your experience with us.

Best regards
Webtickets Team 💚

Webtickets's reply25 Sept 2025, 16:44

Official

Dear Anton

Thank you for taking the time to share your experience with us.

We're very glad to hear that Kaylin was able to assist you and resolve the issue.

Thank you once again for your patience and for highlighting where we can do better.

We are committed to improving your experience with us.

Best regards
Webtickets Team 💚