Horrible services

Good day,

very unpleasant customer service experience I recently had while trying to reschedule one of my four tickets for the upcoming weekend, specifically the ticket for a 1–2-year-old child.

After experiencing difficulty rescheduling this one ticket (while the other three were successfully rescheduled), I contacted your WhatsApp support and selected the option to speak to a live agent. The agent who assisted me was Quanita.

Unfortunately, the service I received from her was extremely poor and disappointing. Despite me repeatedly explaining that only one ticket was not appearing during the rescheduling process, she showed no empathy, no willingness to investigate the issue, and simply kept referring me back to the website instructions—as if I had not already followed them. I clearly explained multiple times that I selected all four tickets, yet only three appeared and processed successfully.

She requested a screenshot, which I provided, but even after that, she still refused to assist or escalate the matter. Her lack of professionalism, empathy, and basic customer service etiquette was shocking. To make matters worse, she abruptly ended the chat while the issue was still unresolved. This left me frustrated, disappointed, and extremely dissatisfied with the level of service provided.

I then started a new chat and was assisted by Aakifah. The contrast in service was remarkable. She listened attentively, did not request unnecessary screenshots, asked for my order number, and promptly resolved the issue by successfully rescheduling the problematic ticket. Her professionalism and helpfulness completely turned around what had been a very unpleasant experience.

I strongly urge Webtickets to review and improve customer service training. It is unacceptable to have agents who are unwilling to assist customers with genuine issues. I am not asking for special treatment—only basic customer service principles and professionalism.

I would like to commend Aakifah for her excellent service and dedication. However, I am deeply concerned about the conduct of Quanita, as such behavior reflects poorly on your company and leaves customers with a negative impression.

Please look into this matter seriously. Order number 4N45D3H-355S9

Kind regards, Lindumusa Zwane