Exceptional service

I bought tickets for an event on Webtickets on a public holiday and realised the same day that my circumstances had changed and that we would be unable to attend the event. I emailed Steve early evening (still on the public holiday) to see whether there would be a possibility of a refund. Within a few hours, he had contacted the client, received feedback, and processed my refund, letting me know what the process would be. I am so grateful and impressed that there is still outstanding service out there. Thank you.