Due to their site being compromised with an overload of bookings, I ended up paying for tickets to the FLF twice - by credit card and EFT’s

Due to their site being compromised with an overload of bookings, I ended up paying for tickets to the FLF twice - by credit card and EFT’s. In the process of trying to sort refunds, I was diligently assisted by one of their agents, Quanita.