LK
Lizzy K
1 reviews | Active since Nov 2023
13 Feb 2026, 11:32
Bad customer experience
I bought Joburg Zoo tickets and tried to change the date due to the weather and the person assisting me made me believe I can reschedule. Only to tell me I can’t, on the 11th email she says unfortunately she just checked and I can’t change the date. You couldn’t establish this on the second email though than dragging it and raising my hopes high😔 Sabri!
Helpful (0)
Replies (2)0
Replies (2)
Webtickets's replyOfficial
13 Feb 2026, 12:08Dear Lizzy,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered with one of our customer service agent—this is not the level of service we aim to provide.
We sincerely apologise for the confusion and frustration caused regarding the rescheduling of your Joburg Zoo tickets. Please accept our apologies for the delayed clarification.
We have conducted an internal review regarding your query and noted that our customer support agent initially advised that a reschedule could be possible. However, the alternative dates you requested were unfortunately not available due to the ticket price category purchased. The agent therefore provided other available dates that could accommodate the change. You then requested a refund, and it was communicated that refunds are not permitted on the day of the event, in line with the applicable policy.
We genuinely value your support and are confident that your next experience with us will be a much more positive one.
Kind regards,
The Webtickets Team 💚
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered with one of our customer service agent—this is not the level of service we aim to provide.
We sincerely apologise for the confusion and frustration caused regarding the rescheduling of your Joburg Zoo tickets. Please accept our apologies for the delayed clarification.
We have conducted an internal review regarding your query and noted that our customer support agent initially advised that a reschedule could be possible. However, the alternative dates you requested were unfortunately not available due to the ticket price category purchased. The agent therefore provided other available dates that could accommodate the change. You then requested a refund, and it was communicated that refunds are not permitted on the day of the event, in line with the applicable policy.
We genuinely value your support and are confident that your next experience with us will be a much more positive one.
Kind regards,
The Webtickets Team 💚
Best regards,
Webtickets's reply13 Feb 2026, 12:08
Official
Dear Lizzy,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered with one of our customer service agent—this is not the level of service we aim to provide.
We sincerely apologise for the confusion and frustration caused regarding the rescheduling of your Joburg Zoo tickets. Please accept our apologies for the delayed clarification.
We have conducted an internal review regarding your query and noted that our customer support agent initially advised that a reschedule could be possible. However, the alternative dates you requested were unfortunately not available due to the ticket price category purchased. The agent therefore provided other available dates that could accommodate the change. You then requested a refund, and it was communicated that refunds are not permitted on the day of the event, in line with the applicable policy.
We genuinely value your support and are confident that your next experience with us will be a much more positive one.
Kind regards,
The Webtickets Team 💚
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered with one of our customer service agent—this is not the level of service we aim to provide.
We sincerely apologise for the confusion and frustration caused regarding the rescheduling of your Joburg Zoo tickets. Please accept our apologies for the delayed clarification.
We have conducted an internal review regarding your query and noted that our customer support agent initially advised that a reschedule could be possible. However, the alternative dates you requested were unfortunately not available due to the ticket price category purchased. The agent therefore provided other available dates that could accommodate the change. You then requested a refund, and it was communicated that refunds are not permitted on the day of the event, in line with the applicable policy.
We genuinely value your support and are confident that your next experience with us will be a much more positive one.
Kind regards,
The Webtickets Team 💚
Best regards,
LK
Lizzy K's updateReviewer Update
13 Feb 2026, 17:35It's okay.
Thank you
Thank you
LK
Lizzy K's update13 Feb 2026, 17:35
Reviewer Update
It's okay.
Thank you
Thank you