Item: Website Design
Rating: 1
Author: Brandon R

Website Design's replyOfficial

14 Jun 2022, 12:49

Dear Reader. We would like to share a reply sent by the company owner to the client who also issued a feedback form direct to management. SA Online is happy to provide a copy of the LOG referred to in this post should written request be made. Thank you. SA Online >>> Hello Brandon Thank you, enkosi, ngiyabonga, dankie for taking the time to send the feedback below. We use all feedback to improve our business. I have investigated the matter. I have a few concerns of my own. I wish to share them with you, and they are based on information on file.

The first one is that it is evident that your office was still sending content / changes after the due date.

2. The second one is this project was delayed while waiting for a domain transfer, which had nothing to do with our office. Can you at all deny these points or deny how they may have increased a project timeline?

3. I have attached the project log, and it is evident that the team offered lots of communication, and followed due process. Within this log, is our request for you to confirm a theme? The website was completed in line with the scope and details on the quote you accepted. The website is a good looking project.  Your opinion “besides ignoring us when we address problems” is not reasonable, nor does the evidence on file show this. The same log can also be used to refute your comment “developer did no work in that period except for the day before the deadline,” as well as: “was completely non functional”. I am going to suggest you do the following. Refer this matter to the consumer protection council so that an objective party can review the process and determine if your points are factually correct or not. I would like that review notice to become public.   4. In response to your recent negative post on hellopeter.
I have already shared my comments on your opinions. What you have done in this public post is defamation without just cause. It is a breach of your client terms. What you have done is incredibly harmful. Our reputation is paramount to us. We are professionals, and our integrity is challenged with such a post. I know each member of my team personally, and they all care about their quality of work.  I will ask you to remove this post pending the outcome of the review by the consumer protection council. If you do not, SA Online will be forced to take action in line with the agreement you accepted. You have 3 working days to comply with this request.
In closure, and again based on everything on file / record, your experience with the WD team appears to have been a fruitful one, and therefore your opinions and recent actions are both surprising and also disappointing. This matter has been set for pre-legal review by SA Online administration manager Aidan on the 17th of June. You may continue to communicate on email at ***ca  I do hope you appreciate the position you have put us in and that you had many other options, as well as the provisions in the client agreement. It would be wonderful if at the end an amicable resolution is achieved.     <<<END

Website Design's reply14 Jun 2022, 12:49

Official

Dear Reader. We would like to share a reply sent by the company owner to the client who also issued a feedback form direct to management. SA Online is happy to provide a copy of the LOG referred to in this post should written request be made. Thank you. SA Online >>> Hello Brandon Thank you, enkosi, ngiyabonga, dankie for taking the time to send the feedback below. We use all feedback to improve our business. I have investigated the matter. I have a few concerns of my own. I wish to share them with you, and they are based on information on file.

The first one is that it is evident that your office was still sending content / changes after the due date.

2. The second one is this project was delayed while waiting for a domain transfer, which had nothing to do with our office. Can you at all deny these points or deny how they may have increased a project timeline?

3. I have attached the project log, and it is evident that the team offered lots of communication, and followed due process. Within this log, is our request for you to confirm a theme? The website was completed in line with the scope and details on the quote you accepted. The website is a good looking project.  Your opinion “besides ignoring us when we address problems” is not reasonable, nor does the evidence on file show this. The same log can also be used to refute your comment “developer did no work in that period except for the day before the deadline,” as well as: “was completely non functional”. I am going to suggest you do the following. Refer this matter to the consumer protection council so that an objective party can review the process and determine if your points are factually correct or not. I would like that review notice to become public.   4. In response to your recent negative post on hellopeter.
I have already shared my comments on your opinions. What you have done in this public post is defamation without just cause. It is a breach of your client terms. What you have done is incredibly harmful. Our reputation is paramount to us. We are professionals, and our integrity is challenged with such a post. I know each member of my team personally, and they all care about their quality of work.  I will ask you to remove this post pending the outcome of the review by the consumer protection council. If you do not, SA Online will be forced to take action in line with the agreement you accepted. You have 3 working days to comply with this request.
In closure, and again based on everything on file / record, your experience with the WD team appears to have been a fruitful one, and therefore your opinions and recent actions are both surprising and also disappointing. This matter has been set for pre-legal review by SA Online administration manager Aidan on the 17th of June. You may continue to communicate on email at ***ca  I do hope you appreciate the position you have put us in and that you had many other options, as well as the provisions in the client agreement. It would be wonderful if at the end an amicable resolution is achieved.     <<<END

BR

Brandon R's updateReviewer Update

20 Jul 2022, 12:22

we have Responded to Jean-Pierre Murray-Kline/SA Online/Website design (all a sole proprietorship under Jean-Pierre, none are registered companies). Since submitting evidence proving their claims to be false as well as Michael and Shalen fabricating evidence. they have elected to stop communicating with us so we thought it would be best for the reader to see.

1. SA Online has failed to communicate/show or even mention what apparent delayed content caused the 2 week delay in the website launch.

2. We have screenshots of mails and chats showing this statement to be a blatant lie, as well as recordings and screenshots showing Shalen lying about communications sent.

3. the term of "lots of" communication is subjective and *************. We cannot trust your claims of this as there have been two incidents with evidence that Shalen and Michael have fabricated information pertaining to communication on the projects.
We confirmed the theme, correct. we although were not informed that your developer would not be able to customize the theme to what we had asked and paid for.
"good Looking Project"? we have multiple screenshots proving this to be fault, including the site still having AMERICAN information as well as the Bought themes base template a month after the due date. Maybe you should notify customers before they pay that you buy a $69 dollar template and pay R12,184.25 to Semi customize it.

All these points were brought up in our response to the review conducted and each claim of ours has evidence to back it up. please email *** if you would like to see the claims and evidence mentioned. On request, We are also happy to share the recording of their review regarding this matter.

BR

Brandon R's update20 Jul 2022, 12:22

Reviewer Update

we have Responded to Jean-Pierre Murray-Kline/SA Online/Website design (all a sole proprietorship under Jean-Pierre, none are registered companies). Since submitting evidence proving their claims to be false as well as Michael and Shalen fabricating evidence. they have elected to stop communicating with us so we thought it would be best for the reader to see.

1. SA Online has failed to communicate/show or even mention what apparent delayed content caused the 2 week delay in the website launch.

2. We have screenshots of mails and chats showing this statement to be a blatant lie, as well as recordings and screenshots showing Shalen lying about communications sent.

3. the term of "lots of" communication is subjective and *************. We cannot trust your claims of this as there have been two incidents with evidence that Shalen and Michael have fabricated information pertaining to communication on the projects.
We confirmed the theme, correct. we although were not informed that your developer would not be able to customize the theme to what we had asked and paid for.
"good Looking Project"? we have multiple screenshots proving this to be fault, including the site still having AMERICAN information as well as the Bought themes base template a month after the due date. Maybe you should notify customers before they pay that you buy a $69 dollar template and pay R12,184.25 to Semi customize it.

All these points were brought up in our response to the review conducted and each claim of ours has evidence to back it up. please email *** if you would like to see the claims and evidence mentioned. On request, We are also happy to share the recording of their review regarding this matter.

Website Design's replyOfficial

20 Jul 2022, 16:53

Hello Brandon

Thank you for the reply.
Our office disagrees with several many of their points and already explained our situation. That in this instance, the client is in the wrong.

SA Online is happy to answer any questions the public might have regarding this matter and provide supporting documents.

We also need to note that SA Online has appointed a lawyer to deal with this client for several outstanding accounts due and other items of concern. That the situation is unfortunate, but from time to time we do have to deal with clients who do not honour agreements. This particular client is a lawyer themselves, and have become argumentative.

Thank you. SA Online

Website Design's reply20 Jul 2022, 16:53

Official

Hello Brandon

Thank you for the reply.
Our office disagrees with several many of their points and already explained our situation. That in this instance, the client is in the wrong.

SA Online is happy to answer any questions the public might have regarding this matter and provide supporting documents.

We also need to note that SA Online has appointed a lawyer to deal with this client for several outstanding accounts due and other items of concern. That the situation is unfortunate, but from time to time we do have to deal with clients who do not honour agreements. This particular client is a lawyer themselves, and have become argumentative.

Thank you. SA Online

BR

Brandon R's updateReviewer Update

29 Jul 2022, 09:58

They appointed a lawyer as they did not want to truly resolve the matter, but now their lawyer said they will "get back to us". After emailing twice asking for a response from SA Online we are just rep**** with "we will respond by Friday". it has now been 4 weeks. they are clearly not interested in resolving the matter.
I am very happy to provide evidence of all claims if it means I can prevent other potential customers from being ****med

BR

Brandon R's update29 Jul 2022, 09:58

Reviewer Update

They appointed a lawyer as they did not want to truly resolve the matter, but now their lawyer said they will "get back to us". After emailing twice asking for a response from SA Online we are just rep**** with "we will respond by Friday". it has now been 4 weeks. they are clearly not interested in resolving the matter.
I am very happy to provide evidence of all claims if it means I can prevent other potential customers from being ****med

Website Design's replyOfficial

15 Aug 2022, 15:32

Dear Reader

Please see our lawyer’s official reply to this client by cutting and pasting this link to your internet browser or asking for a copy of the PDF at our office (saonline.africa)

The file:

‘ saonline.africa/review-feedback/Brand%20Matter%20-%20Hello%20Peter.pdf ’

~
This particular client has made multiple accounts on this platform to defame our team, made factually incorrect accusations, declined to participate in a review meeting or refer this matter to the consumer protection council (which we suggested they do because we wanted a 3rd party to review the matter and put this clients feedback under review).
It is unfortunate that there are people in this world who choose to act like this client has. We are doing our best to respond to it. While we appreciate every client, we have made the decision to terminate our relationship with them for several many and justified reasons.

We do hope that after reviewing our feedback a reasonable person will come to the conclusion we have done our very best.

SA Online Team, for websitedesign(co . za)

Website Design's reply15 Aug 2022, 15:32

Official

Dear Reader

Please see our lawyer’s official reply to this client by cutting and pasting this link to your internet browser or asking for a copy of the PDF at our office (saonline.africa)

The file:

‘ saonline.africa/review-feedback/Brand%20Matter%20-%20Hello%20Peter.pdf ’

~
This particular client has made multiple accounts on this platform to defame our team, made factually incorrect accusations, declined to participate in a review meeting or refer this matter to the consumer protection council (which we suggested they do because we wanted a 3rd party to review the matter and put this clients feedback under review).
It is unfortunate that there are people in this world who choose to act like this client has. We are doing our best to respond to it. While we appreciate every client, we have made the decision to terminate our relationship with them for several many and justified reasons.

We do hope that after reviewing our feedback a reasonable person will come to the conclusion we have done our very best.

SA Online Team, for websitedesign(co . za)

BR

Brandon R's updateReviewer Update

03 Oct 2022, 11:45

Dear Reader, we have given up trying to resolve this matter, SA Online/website design/JP Murray klein has no intentions of truly resolving issues but rather just care about the public image. we've asked them multiple times to provide evidence of the alleged "delayed content" which was their main argument for the website being published weeks after deadline, in which they have ignored as they know they have no evidence.
I highly recommend using https://www.wsioms.co.za/ . They managed to do the project we tasked to SA Online within 8 days and did not pay extra for it to be done faster( where SA online quoted us to do it in 35 days and we paid an R2811,75 for them to do it in 17 days which they didnt even get it done within 35 days). WSI also charged us R4000 less than Website design.
"our Multiple Accounts" were made because we had 2 other websites built with them and after this incident we wanted to move all our sites away and they denied this request, which resulted us making complaints from our other SEPERATE, REGISTERED businesses.
Please email us if you have any queries or would like to see the evidence, we also have video of JP Murray Kline's interview with the staff in which you can clearly see the quality of work we recieved

BR

Brandon R's update03 Oct 2022, 11:45

Reviewer Update

Dear Reader, we have given up trying to resolve this matter, SA Online/website design/JP Murray klein has no intentions of truly resolving issues but rather just care about the public image. we've asked them multiple times to provide evidence of the alleged "delayed content" which was their main argument for the website being published weeks after deadline, in which they have ignored as they know they have no evidence.
I highly recommend using https://www.wsioms.co.za/ . They managed to do the project we tasked to SA Online within 8 days and did not pay extra for it to be done faster( where SA online quoted us to do it in 35 days and we paid an R2811,75 for them to do it in 17 days which they didnt even get it done within 35 days). WSI also charged us R4000 less than Website design.
"our Multiple Accounts" were made because we had 2 other websites built with them and after this incident we wanted to move all our sites away and they denied this request, which resulted us making complaints from our other SEPERATE, REGISTERED businesses.
Please email us if you have any queries or would like to see the evidence, we also have video of JP Murray Kline's interview with the staff in which you can clearly see the quality of work we recieved

Website Design's replyOfficial

03 Oct 2022, 16:20

Thank you very much. Brandon, you are making us repeat ourselves. We are not going to continue this debate on a review website, you know very well that you received a letter of demand from our lawyer which addresses absolutely all of these points. We do hope you review the communication and video and what you’ll find is written evidence to every point we made if Brandon provides all the documents and not only those that supports his opinions. SA Online Team, for websitedesign(co.za)

Website Design's reply03 Oct 2022, 16:20

Official

Thank you very much. Brandon, you are making us repeat ourselves. We are not going to continue this debate on a review website, you know very well that you received a letter of demand from our lawyer which addresses absolutely all of these points. We do hope you review the communication and video and what you’ll find is written evidence to every point we made if Brandon provides all the documents and not only those that supports his opinions. SA Online Team, for websitedesign(co.za)

Avoid this 'company'