JT
Jeanine T

1 reviews | Active since Mar 2024

13 Sept 2021, 10:41

*****

What you ordering the proof you getting is 2 very different things...I cant even use my brochures

0
Replies (2)
Webprinter
Webprinter's reply13 Sept 2021, 11:51
Official
Hello Jeanine

Thank you for your review. 
As per the phone conversation with our designer, you have used the free version of Canva to design your Flyers.

The free Canvas service is not a professional design tool to create print-ready artwork. The artwork is created in RGB. 
Please note that the free Canva service is not handling fonts and layers properly. 
As per Canva's website, if you are using the free version, you are responsible to purchase the license of all fonts. 
To avoid these issues, please use a professional design tool or the paid version of Canva in the future. 
Please ensure that all layers are set up correctly, and your logo is not printing incorrect with your text. 
Also, set up the transparency of your Logo in CMYK. It is set up in RGB for screen display only and will not work correctly for printing in CMYK, as you can see on your received Flyer. 

Please visit the Canva help page for more information, where Canva explains how to set up print-ready artwork by using the correct colour settings. Unfortunately, this is only available in the paid version of Canva. 

https://www.canva.com/help/article/cmyk-for-print?query=cmykd

To accuse us of ***** on numerous social media and HelloPeter platforms before you understand the issues with your artwork is unprofessional.

Best regards,

JT
Jeanine T's update14 Sept 2021, 10:21
Reviewer Update
Glad to say the problem has been resolved within 24 hours with a full refund. Excellent service will recommend them in the near future.