mM
murunwa M

1 reviews | Active since Jan 2017

29 May 2017, 19:38

SHOE RETURN

<p>A friend of mine bought me shoes in Kempton Park about 2wks ago . It was a gift and unfortunately for me the shoes were big. I took the shoe back and expalined that i got the shoe as a gift and my friend lost the receipt.</p> <p>The Manager then told us that we have worn the shoes and there is no way I can change. He mentioned that he has sold a lot of boxes and he never got any return and i told him that this can be an exception. I then ask him if its possible for him escalate the matter to his superior.</p> <p>We then asked my friend and he told us that he never wore the shoes . </p> <p>They said its a clear wear and tear issue but my question is If thats the case will they shoes still smell new . Will the shoe tear in one day. Is Webbers not selling quality?</p>

0
Replies (3)
Webbers
Webbers's reply31 May 2017, 16:02
Official

Hi Murunwa,

Thank you for your feedback. We have been communicating with you over the phone and on email. Your exchange has been authorised by management. This complaint has been resolved.

Kind Regards,

Webbers Management

Best regards,

Webbers
Webbers's reply31 May 2017, 16:02
Official

Hi Murunwa,

Thank you for your feedback. We have been communicating with you over the phone and on email. Your exchange has been authorised by management. This complaint has been resolved.

Kind Regards,

Webbers Management

Best regards,

mM
murunwa M's update01 Jun 2017, 10:20
Reviewer Update

Hi Nadia

I really appreciate your help. This matter have been resolved. I changed the shoes this morning. 01 June 2017.

Thanks