NK
Nokuthula K
1 reviews | Active since Dec 2017
11 Dec 2017, 19:37
Refund refused
Hi went to webers @ tsakane Mall they refused to refund me the cash they told me to change the items told the store Manager by the name of sello that won't be able to exchange the goods because none of the clothes are gonna fit my son in their store he just turned 1 years yesterday he called his area manager and then he told me that I'm gonna get a voucher i asked if is it gonna work to other stores where I can find his sizes he told me that if that's the case he won't be able to assist me I find very unfair to me that I must buy big clothes for my son
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Webbers's replyOfficial
12 Dec 2017, 10:06Hello Nokuthula,
Thank you very much for bringing this under our attention.
We at WEBBERS strive to deliver the best fashion and service to our customers. Please accept our sincere apologies for this most unfortunate experience in our store. We have taken it up with the store management. We confirm that you will be contacted by a relations officer (Mrs. Mashadi Monsenye) to address and hopefully resolve the situation.
Kindest WEBBERS regards.
Best regards,
Webbers's reply12 Dec 2017, 10:06
Official
Hello Nokuthula,
Thank you very much for bringing this under our attention.
We at WEBBERS strive to deliver the best fashion and service to our customers. Please accept our sincere apologies for this most unfortunate experience in our store. We have taken it up with the store management. We confirm that you will be contacted by a relations officer (Mrs. Mashadi Monsenye) to address and hopefully resolve the situation.
Kindest WEBBERS regards.
Best regards,