Inadequate or non-support at Webmail

I have noticed on August 13th that my ‘redundant’ Webmail account has been hacked. I never log into the portal, but ‘POP’ the mail in my Gmail account. Due to my own error, the account has still been set up as a recovery account and through these means the hackers obtained access to another email account I have. Since then, everything has been a mess.

I have tried to contact Webmail since yesterday, leaving 2 queries on their website and emailing them twice. It has been more than 24 hours and no answer has been received. This is extremely poor by them and is doing nothing to combat Cyber Crime. They themselves should have taken immediate attention to the two changed recovery options, *hee**mbe**16*s****gma*l***m and *** *** 6534, the email being a ‘clear’ throwaway account, by some security mechanism.

According to their support, ‘thank you’ page:

Weekdays: please allow 24 - 48 hours for a response from our support consultants

That would strictly speaking be leaving me with another 22 hours or so, it is unacceptable when an account is hacked. At least I am in the process to recover my other email account.