Valentia and Gontse lack business etiquette...

After a lady by the name of Gontse literally harrased me for 2 days to take up their services, i explained to her my sketisism about taking out anything over the phone but she reasssured me like the sales person she obviously is and i eventually let my guard down and accepted everything, even their mandate BUT immediately after i accepted the mandate, as i was waiting from her to call me back i was called by a different person, which i explicitly told to not bother explaining and just cancel everything because they were behaving in a suspicious manner. He then got Gontse to call me back and i told gontse that i dont want to discuss anything any further and would liek to cancel everything that i had just accepted and we agreed. A week later, i called again to ensure that they cancel and spoke to a lady by the name VALENTIA( The most ***********, rude, unattentive and insensitive person ive ever come across in the history of client care). I also repeated asked this lady to ensure that my account is not debited because no service was renderd to me and i didnt want to continue, she said to me i should wait until the debit goes off and then we can request a refund as she could reverse the debit at this point and i let it be. The debit went off my acc on the 10th and when i called in for a refund, Valentia told me without any fear of contracdition that i wont be getting a cent and that there is nothing she can do, i asked for my call recordings and they only sent the ones where i accpeted the policy and she claims they dont have the ones where i asked to cancel.I have called the company more than 20 times to try and speak to someone who is objective or the complaints manager but i keep being refferd to Valentia and being told that there is no one else for me to speak to, i must forget about my R700+ that was debited after a spoke to 3 people to cancel their services BEFORE the debit went off. I am more dissapointed in myself for letting this happen as my gut told me all that i need to know, DO NOT TAKE UP ANYTHING WITH THESE ****MERS, They are charming at 1st but will hang up on you after they debit your account .