1 reviews | Active since Apr 2025
Unauthorized mandates
I spoke to an agent and she spoke about a loan and credit check she never mentioned that I need to pay for a credit check she said I should accept the mandate and never explained the mandate once I accepted it and she explained further I then asked her on the same call and also spoke to another agent and asked her also to cancel it they never cancelled it and they took money out of my account now that I'm trying to get hold of an agent I get no respond they were so quick to call 5/6 times a day and now not one of the agents can give me a call back regarding my problem I was never made aware of paying for someone to check my credit score and if this is not sorted out I'm taking this further
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
Best regards,
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
Best regards,