They gave me misleading information

On 08 August 2025 Two of their consultants mislead me,the first one phoned and told me that for a R785.00 once off fee they will remove a red flag from my credit profile,the fee will be paid after they removed the red flag (she told me to approve a debi check of a once off service fee,I approved it.after approving the debit check She said the other consultant will call me and confirm that I accepted their service).the other consultant phoned me and said the R785.00 was for downloading and Interpreting a credit report,She said I should pay an additional R1450.00 for them to remove a flag from my profile,I told her that the 1st consultant who phoned me said everything will be done for a once off fee of R785.00 if She had explained that R785.00 is only for downloading a credit report I wouldn't have accepted their service because I am able to download my own report and I fully understand it.I requested that She cancel a debi check mandate as I was mislead by the first consultant.on 09 August 2025 I sent a message on Thier portal explaining that I took their service due to being mislead by their consultant,I requested them to cancel a debi check on 15 August 2025 the debi check went through even though I asked them to cancel it .on 18 August 2025 I phoned them and asked them to refund my money,their consultant said their manager will call me and investigate the matter(She said they will also listen to the telephone records,even up to today no one phoned me)I want my money back because there is no service rendered to me.I was mislead.