REFUND REQUIRED AND ALL INFORMATION CANNOT BE PROVIDED TO ME

A Consultant Nomsa called me and arranged for a once of Debit order to assist me with my financial position, while we were arranging the debit order I started to understand that I am not looking for the service and she mislead me with information. Now there was a R785 deducted from my account, on the second call i did ask her not to proceed with their services. Now when i ask for the second recording she refuses to give me the recoding or even her Managers number. I want my refund, but she cannot even properly answer my emails. This is so frustrating because they didn't help me with anything. This is driving me crazy.