Poor Service and Financial Loss

I made payments to this company with the expectation that my debt would be managed and reduced. However, despite my payments, interest continued to accumulate with my creditors, which defeats the purpose of the service I was paying for.

Once the first instalment was paid, the level of support deteriorated significantly. It became evident that after receiving their full fees, the company no longer prioritised assisting me, fully aware that I would not be able to recover the money paid to them.

My assigned portfolio manager, a lady by the name of Kgomotso, was consistently unresponsive. On the rare occasions that she rep****, her responses were vague and did not address my questions or concerns. This lack of communication and accountability caused unnecessary frustration and financial harm.

Due to the poor service and lack of meaningful support, I eventually cancelled their services. As a result, I suffered significant financial losses. Had I been properly informed from the beginning, I would have directed those funds directly to my creditors instead.

This complaint serves as a warning to others. I strongly advise potential clients to carefully consider their decision before engaging with this company, as the service provided did not meet reasonable expectations and resulted in financial loss on my part.