KA
Keabetswe Albert's
1 reviews | Active since May 2025
26 May 2025, 13:50
Only nice when selling you their services but the service is a nightmare
The agreement you have on phone is not what is written on the contract and they trick you by sending you quickly sign documents which will not give you ample time to read the contract. They are unreachable on the phones. When you email them they send an auto response email and respond to your after days. The list goes on on.
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Replies (2)0
Replies (2)
Wealthtec's replyOfficial
26 May 2025, 13:52Good day, and thank you for taking the time to leave your review.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
Wealthtec's reply26 May 2025, 13:52
Official
Good day, and thank you for taking the time to leave your review.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
KA
Keabetswe Albert's's updateReviewer Update
26 May 2025, 13:58I tried resolving the matter with you but just keep taking me pillar to post and I am surprised when you talk of refund because I was told that there is no refund, it is a clause on your contract.
KA
Keabetswe Albert's's update26 May 2025, 13:58
Reviewer Update
I tried resolving the matter with you but just keep taking me pillar to post and I am surprised when you talk of refund because I was told that there is no refund, it is a clause on your contract.