Imas welltec

My account has been incorrectly flagged as in arrears, resulting in a missed payment on my credit report. This is preventing me from accessing credit and is causing financial loss and stress.

I reported this to Credit Gateways/welltec the lady by the name of (Lindiwe is not taking my and she promised the matter will be sorted today is forever unavailable as per her colleagues)at the beginning of the month and was assured it would be resolved. Despite multiple follow-ups today, no action has been taken and no feedback provided. This is unacceptable. If this matter is not resolved immediately, I will escalate it to Vodacom and the Ombudsman without further notice.