Extremely disappointed

I am extremely disappointed with the service I received. I started the process in August and paid the full amount in September. The assistance I got from Mavis is making me aware of the account I needed to pay and I settled the account in full on the 21/10/2025 but since then I never got any updates. Actually, since I started the process, if I don't call I won't get any updates..no email, no phone call. I feel like my money went to waste because I am all alone even after paying a full fee. The service is worse and where I stand, I would not recommend anyone to waste their money and time like I did. Right now I feel like I am the one updating Mavis because she doesn't bother to call, email or even respond to my emails! This is the worst service and I regret joining them in the first place.