Bad service and refund

The worst experience ever. Your consultant plainly **** on a recorded line that my account will not be debited after I hesitated to give my account details and she said no debit will go off without being assisted. I never got any assistance after giving my account number to Lethabo Maponyane who never got back to me. I then enquired to my surprise I was told that the debit order is tracking after telling her that I won't be paying R785 for a report to be pulled when i can do it myself. I got called again by another thinking I'm a new client to their surprise, I told that I was mislead and I'm still waiting for my call record after speaking to Moipone Mola who's now not answering my emails after trying to be very polite about the matter. Multiple calls i began to receive from you guys wanting to sell the service and every time I told my story, I get told that the manager/supervisor will get back to me and never does that happen. I just want my money back that's all because I **** to and never received any assistance. It might not be much but some of us are pressed and need those funds.