Arrived 3 hours late and didn't finish the job :(

We-Move were very quick to quote and get our deposit. Pre-sales service excellent. However, not so good from then on. We asked them to meet us at 11:30am on Friday 31st Jan to start loading. On Thursday 30th, I contacted them to confirm the move as we had not heard from them. They said they had no power, which is why they hadn't contacted us (makes no sense), then asked if we could reschedule to 6:30am. We said that wouldn't work for us, so they agreed to keep the original time. On Friday, the driver called around 12:30pm to say he was having lunch and would then be on his way. Two trucks finally arrived at 2:45pm. Guys had no trolleys to move furniture, despite us telling them they would need to walk down a long passage. One truck then inexplicably left, so not everything could fit into the remaining van. Movers finally offloaded and left our new place around 7pm - day completely wasted. The team were lovely and helpful but not at all organised. My husband had to help them pack and we both helped them offload. On Monday, I contacted them to find out if they could go back for the remaning furniture (a few items). Again, was told they had no electricity so could not say when they could accommodate us. My SMS to them later on Monday was not rep**** to, nor were my calls on Tuesday. I suppose you get what you pay for but this is so disappointing and I would caution anyone against using this company if they want a stress-free move!