Terrible service and after service.

They damaged my fridge and couches when I hired them when moving to a new place. They told me I must send pictures so they can process my claim this was around 20 January 2020. I have been calling them often to follow up since. My issue hasnt been been resolved and everytime I call they tell me my case is with the manager and he will get back to me. This has been the case for two months!!!!!! They are now directing my calls to a line that never gets answered saying it is the Managers line..... Please help, what should I do to solve this?!!! I regret ever using them!