I wish I had read their reviews before ordering from them

I've been a fan of their website for a long time but had not ordered anything from them before. I decided to order my mom a pair of earrings as they were having a sale. The order was supposed to arrive early last week but nothing arrived. I've emailed them several times and only got one response back saying that my order has gone to the Eastern Cape. There is no number on their website nor do they give you the courier details for you to contact the courier yourself to find out where your parcel is. Very disappointed that a business with a lot of potential has let me down.