Can " We fix Doors " Gauteng Repair what they fixed ?

Hi I have been given the run around for almost an year now to get "We fix Doors"to repair the door they fixed. Keep getting different excuses. Eric tells me they are on there way and then never arrive. My phone calls are avoided now. Had to get Another quote and will now cost me an additional R4000 plus to fix. ***!! IF you cant fix Doors then Change to" WE CANT FIX DOORS" ?