Pathetic 'NO' service

After listening to endless adverts on radio of the company's efficient service, I requested a valuation of my car. After 3 working days of delay, a consultant eventually came out and promised me immediate feedback on the offer price for my car. The valuation happened on the 24th October at 12h00. I even emailed and called the consultant on the day he came out with no response. Up to today I heard nothing, no phone call, no email... just nothing! I've never experienced anything as pathetic as that.