Bad customer service at We Buy Furniture

I am extremely disappointed with the service we received at We Buy Furniture Springfield. We bought a lounge set on the 9th of July 2022 and they said to expect it on the 15th of August 2022. They said they will give us a call and we still haven't received that call about our furniture. We have contacted them multiple times through phone calls and visits to the store but all we get is "wait until next Monday." Last week we went to find out what was happening and they gave us the usual Monday story so my husband asked for a refund only to be told that there is a 14 day waiting period for refunds. 2 months later we still don't have our furniture and now we need to wait two more weeks to get our money back.