Title: Sold a Defective Vehicle + Outstanding Refund Still Not Paid – No Response from Management

I had an extremely disappointing and frustrating experience with WeBuyCars. I purchased a vehicle from them and returned it within one week of purchase after discovering a serious undisclosed defect — there was a hole rusted completely through the body under the spare wheel, indicating significant structural damage. This was not disclosed at the time of sale. Despite acting promptly and within a reasonable timeframe, the process that followed was highly inefficient. The refund for the vehicle itself was delayed — I was promised payment on Tuesday, but only received it on Saturday after repeated follow-ups. As a result, I lost out on purchasing another vehicle I had already identified. In addition, WeBuyCars agreed to reimburse me for: Registration fees Uber costs incurred for the week I was left without a car due to their error To date, these amounts remain unpaid- its been three weeks now. And I am also still without a car yet I simply still only requested payment for that first week. I have made multiple calls, sent messages, and requested escalation. I was told the matter was escalated to Careline and that a manager would contact me — this has still not happened. I have received no meaningful communication or resolution. This experience has resulted in: Financial loss and inconvenience Loss of a replacement vehicle opportunity Ongoing frustration due to lack of accountability At this stage, I am still waiting for payment of the agreed outstanding amounts. If this is not resolved urgently, I will escalate the matter to the relevant regulatory bodies and pursue further action. I expected far better from a company of this size.