Pathetic After Sales Service

Bought a Renault Duster 1.5. Received the vehicle on Sunday, 3 Aug 2025. Drove back to FS and car gave problems. Got home safe and sound. Sent whatsapp to salesman, Xavier. He promised that they would fix the problem and that I must get a quite from RMI agent. Got the quote on Wednesday. Sent to Xavier. Next Monday still had no feedback. Lodged a complaint with head office. Poppy Mabena phone me with all promises that they would help me as quick as possible. Sihle was the appointed agent to work on my case nr 109019. Thursday night I sent an email to both Poppy an Sihle to contact me Friday before 15:00. Nothing happened. I tried phoning from 15:17 to get hold of either Sihle, Poppy or even their team leader, Shane. Nothing. Either in a meeting or on lunch or went home. Sent another email again requesting someone to phone me urgently. Will see how long I have to wait for feedback.