Disappointing service and refusal to take responsibility

I am following up on my previous complaint regarding my 2013 Audi A3 purchased from WeBuyCars.

Following my previous complaint, I was contacted by WeBuyCars regarding the concerns I had raised about the vehicle. I appreciate that they did make contact with me; however, unfortunately, the matter has still not been resolved.

The response I received did not provide a resolution to the concerns I had raised and, in essence, left me with the same position I was in previously. The issues with the vehicle therefore remain unresolved.

I have made every effort to raise my concerns directly with WeBuyCars and have given them an opportunity to investigate and address the matter. Despite this, I remain dissatisfied with the outcome and do not feel that my concerns have been adequately addressed.

I am therefore updating this complaint to maintain a record of the ongoing matter and to make other consumers aware of my experience.

Based on my personal experience, I have found discrepancies between the condition I understood the vehicle to be in when I purchased it and issues that were subsequently identified with the vehicle. This has caused me to question the accuracy and thoroughness of the inspection carried out before the vehicle was sold. I acknowledge that these are my observations and concerns based on my own vehicle and the problems I have experienced, and I am not suggesting that my experience necessarily reflects that of every WeBuyCars customer.

I would strongly encourage anyone considering purchasing a used vehicle to have it independently inspected by a qualified and trusted mechanic, even where the vehicle has already undergone an inspection by the dealership or seller. Where appropriate, consumers should also consider obtaining professional legal advice regarding their rights.

I am now also exploring my own legal options regarding this matter. If other WeBuyCars customers have experienced similar issues and would like to share their experiences or discuss potentially exploring their legal options together, they are welcome to contact me privately.

I am not making any allegation regarding the experiences of other consumers, nor am I suggesting that anyone should take legal action. I simply believe that consumers who have experienced similar circumstances should have the opportunity to communicate with one another and make informed decisions about how they wish to proceed.

I would still welcome a clear and formal response from WeBuyCars addressing the specific concerns I have raised and explaining what, if anything, they intend to do to resolve the matter.