Worst return Online service with PepKor Ayana.

Their online return process is ridiculous. I will not do business with Pepkor Ayana online ever again.

Its nearly a amonth

IM STILL WAITING FOR COLLECTION FROM HOME ADDRESS,i havent worn or used the items, all is in pristine condition with tags coz the sizes are way to big for a medium person. after I had my husband taken it to the physical store CW, due to a temporary disability i mentioned and not once was i acknowledged about my disability , they adamant i must take x4 angles of x3 items,putrid service,we all confused how do you take a picture of a sweater, top and sweat pants, on 4 different angles.

This has been ongoing for a month and return still hasnt occured yet, the canal walk Manager was amazing with taking picture for us, but head office, they are bunch of lazy people...

And respond like robots, no empathy, i refuse this kind of service... Hence i stick to H&M and Woolies, this would have never happened... And when I checked, they are part of the PEPKOR franchise, dont treat me like im a *****ster, go do that to your initial pepkor customers, coz i am not a brand amabassador of your stores anyways, and ayana wont see me ever again...

Get your house in order!!!! Its a s*h*i*t show.