We Are Ayana is a ****

I was ****med by Ayana, I made a purchase online which I paid for that was subsequently marked as delivered however I have not received anything on my end. I've made several calls to the customer service number and everytime I call I am being told the matter has been escalated. This escalation has taken more than 3 weeks and I have not received any feedback or indication of where this so called escalation processs is. I am extremely disappointed and will never order from the We Are Ayana site ever again or recommend that to even my worst enemy. What a ****.